Terms & Conditions
Group classes are scheduled and purchased on a “term” basis, meaning that you can book a particular class (ie. Monday 9am) for the entire term, which is usually between 6-8 weeks duration. If you would like to attend two or more times per week, you need to book into multiple classes the same way.
We do offer a “makeup system” which allows you an opportunity to cancel out of your regularly booked class if you know that you will be absent and book into a “makeup class” . This makeup system is subject to certain terms and conditions, which are outlined below.
– We require a minimum of 12 hours notice of your absence in order to offer a makeup class.
– All makeup classes must be taken within the same term: they cannot be carried over to holiday periods or future terms, or exchanged for private lessons
– Makeup classes are offered on a space available basis ONLY. It is the responsibility of the client to manage their makeups within the same term
– If you are not able to arrange all makeup classes before the end of the term, regardless of reason, they will expire.
All private lessons must be cancelled with 24 hours notice; otherwise they are charged in full.
A note about Block Bookings for Private Lessons. If you “block book” private lessons (ie same day/time/each week), we ask that you kindly appreciate that the teachers time is being served for you each week of the term. Although we do not require block booked private lessons to be paid in advance, we do expect them to be attended each week. As often there will be waitlists for sessions, if you find you cannot attend your block booked appointment each week, we would ask that you arrange to book your private lessons on a week-to-week basis at the beginning of each week. This will ensure that the teacher’s time can be utilized fairly for all clients.